Privacy Policy

1. Introduction

VietDon ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the VietDon Platform, website, mobile application, and related services.

2. Information We Collect

We collect information in the following ways:

• Account Information: When you create an account, we collect your name, email address, phone number (optional), and password.

• Payment Information: We collect payment details such as bank account information and transaction history. Payment processing is handled by third-party payment processors.

• Profile Information: Streamers may provide display names, profile descriptions, and media files (avatars, covers). Donors may provide public profile information.

• Transaction Data: We collect information about donations made and received, including amounts, dates, and payment methods.

• Device Information: We collect device type, operating system, IP address, and browser type.

• Usage Data: We track pages visited, time spent on the Platform, clicks, and search queries.

• KYC Information: For streamers requiring verification, we may collect identification documents as required by law.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the Platform • To process donations and payments • To comply with legal and regulatory requirements • To verify user identity and prevent fraud • To send notifications about transactions and account updates • To improve user experience and platform functionality • To respond to customer inquiries and support requests • To personalize content and recommendations • To analyze usage patterns and trends • To enforce our Terms of Service and other agreements

4. Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

• With Payment Processors: We share necessary payment information with our payment partners to process transactions.

• With Service Providers: We engage third-party services for hosting, analytics, and customer support.

• Legal Requirements: We may disclose information if required by law or to comply with legal proceedings.

• Public Information: Streamer profile information, display names, and public statistics may be visible to other users.

• Donor Privacy: Donor personal information is not shared with streamers except for donation amounts and dates.

5. Data Security

VietDon implements industry-standard security measures to protect your information:

• Encryption: Sensitive data is encrypted using SSL/TLS protocols. • Secure Servers: Data is stored on secure, protected servers. • Access Controls: Only authorized personnel can access personal information. • Regular Audits: We conduct security assessments and penetration testing. • Two-Factor Authentication: Available for enhanced account security.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access: You may request a copy of your personal information. • Correction: You may update or correct inaccurate information. • Deletion: You may request deletion of your data (subject to legal requirements). • Portability: You may request your data in a portable format. • Opt-out: You may opt out of marketing communications.

To exercise these rights, contact us at support@vietdon.vn or through our privacy request form.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Remember your preferences • Understand how you use the Platform • Personalize your experience • Analyze platform performance • Prevent fraud

You can control cookie settings through your browser. However, disabling cookies may affect platform functionality.

8. Third-Party Links

The Platform may contain links to third-party websites and services. VietDon is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

9. Children's Privacy

VietDon is not intended for children under the age of 13. We do not knowingly collect information from children under 13. If we become aware that we have collected information from a child under 13, we will delete such information immediately. Parents or guardians who believe their child has provided information to VietDon should contact us immediately.

10. Changes to Privacy Policy

VietDon may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last Updated" date. Your continued use of VietDon after such changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@vietdon.vn Mailing Address: VietDon, Vietnam

We will respond to privacy inquiries within 30 days.